TouchMe – Refund Policy

This Refund Policy explains when users may or may not receive a refund for payments made on TouchMe, including:

• Premium listings (Marketplace)
• Profile boosts and visibility upgrades
• Subscriptions (dating features, TouchMe Fans)
• Tips or one-time payments to creators

1. General Rule – Digital Services & Content

Most services on TouchMe consist of digital content and non-tangible services.

As a rule:

All purchases are final and non-refundable, except where required by applicable consumer laws.

When you make a purchase, you consent to immediate access to the service or digital content and acknowledge that you lose any statutory "cooling-off" period, where applicable.

2. Subscriptions

• Subscriptions renew automatically until canceled.
• Users are responsible for canceling subscriptions before the next billing cycle.
• Refunds for partially used subscription periods are generally not provided.
• In exceptional cases (technical errors, duplicated charges), we may review on a case-by-case basis.

3. Tips and One-Time Creator Payments

Tips and one-time payments to creators are considered voluntary and final.

• These payments cannot be reversed or refunded once processed, unless required by law or if there is a verifiable technical error.
• Chargebacks initiated without valid reason may result in account suspension.

4. Marketplace Purchases

For marketplace listings:

• TouchMe provides a platform for users to connect, but does not guarantee the outcome of any service offered by another user.
• We do not mediate disputes or guarantee refunds for offline services or appointments.
• Any dispute regarding the service itself is between the buyer and the provider.

5. Technical Issues

If you experience:

• Double charging
• Inability to access a paid feature
• Obvious platform error related to payment

You should contact support through the Help Center with:

• Payment date
• Transaction reference
• Description of the problem

We may issue a credit or a refund if the issue is confirmed as a platform error.

6. Fraud and Unauthorized Use

If we detect:

• Fraudulent payments
• Stolen cards
• Chargeback abuse

We may:

• Suspend the related account
• Block further transactions
• Cooperate with payment providers and authorities

Refunds will not be provided to accounts involved in fraud.

7. Local Law and Consumer Rights

Where local consumer protection laws enforce mandatory rights (e.g. in the EU), those rights will prevail to the extent they differ from this Policy.