Frequently Asked Questions

TouchMe is a social discovery and connection app where people can meet, chat, and explore profile-based experiences like dates, vibe rooms, and listings.

Add clear photos, write a short but genuine bio, and complete your interests and intent fields. Profiles with complete details usually get better engagement.

You can browse in limited ways, but adding at least one quality photo is strongly recommended for better visibility and trust.

Open Account Settings from your profile menu to manage email, password, notifications, and privacy preferences.

Yes. Visibility options let you tune discoverability and what profile details are shown.

Go to Account Settings and choose account deletion. Review the warning carefully because deletion may be permanent after grace periods.

On profile and listing pages, use the Safety actions to report abuse or block a user. Reported content is reviewed by moderation.

Some comments are sent for moderation review before being publicly visible. This helps keep discussions safe and respectful.

Our moderation team reviews the report, associated content, and account history. Actions may include warnings, content removal, or restrictions.

Premium plans can include advanced filters, higher visibility, priority features, and enhanced discovery tools.

Refund terms depend on platform rules and purchase channel. Check the Refund policy page for eligibility details.

Yes. You can cancel from subscription settings; premium access usually remains active until the current billing cycle ends.

Refresh the page, check your network, and update your browser or app version. If the issue persists, contact support with screenshots.

Use Forgot Password first. If login still fails, verify your email status and contact support with the account email.

Open Know How → Safety & Support, or use the Contact page for technical help, billing, moderation, or feedback.